F.A.Q

Yes! If done correctly, steam cleaning, also known as hot water extraction, is excellent for restorative cleaning. That is why most carpet cleaners use this method. With OziClean, you have nothing to worry about as our technicians are well-trained in steam cleaning.

No, we may not need to see the carpet to give you a quote. You can describe the carpet to us via phone consultation to get a quote. However, we might need to visit your site if it's a commercial property.

Not immediately, no! You should give it a minimum of six hours to dry before you walk on it. You do not want to start walking on your carpet when it’s still wet.

Absolutely! Our unique treatment solution, which is specifically made for urine and odour removal, removes pet odours and urine from your carpet.

Absolutely! Our cleaning solutions contain ingredients specifically made to remove all kinds of tough stains, including those from your nail polish.

Commercial cleaning involves cleaning services for businesses such as schools, hospitals, shops, hotels, restaurants, offices and the likes. These services include:

• Tile and grout cleaning
• Carpet cleaning
• Window cleaning
• Furniture and upholstery cleaning
• High ceiling cleaning
• Power washing
• Kitchen cleaning
• Hard surface floor cleaning

Usually, the cleaning services and equipment will vary depending on the kind of business.

How often you should clean your carpet depends on factors such as:

• the number of children, pets, or smokers in your household
• the level of foot traffic on the carpet
• your carpet's colour
• whether anyone in your household suffers from any allergies

However, we recommend cleaning your carpet at least every six months regardless of the factors listed above.

Relared blog post: How Often Should I Be Calling in a Carpet Cleaning Company?

We use steam cleaning to make your ovens sparkle like brand new. Our steam machines use water under 8 bar pressure (0.8Mpa), reaching 200ºC. It's easy to extract dirt and grease from your oven with our pressurised dip gas tanks. Our equipment allows us to do most of the oven cleaning activities outside your home, preventing unwanted mess and property damage.

You know it's time you hire professional services to clean your oven when:
• it starts smoking or giving off an unpleasant smell or odour
• you're settling into a new home
• you're vacating your rented apartment
• the grime in your oven gets too strong for your household cleaning products

How long it takes to clean an oven depends on the size of the oven, the dirt level, and any additional services. However, the average cleaning time would be 2 hours.

Yes, AGA ovens need cleaning. Although AGA ovens help to clean themselves by carbonising cooking spills and splashes, which you can easily wipe off, a time will come when you'll need to do some deep cleaning. If you've not been cleaning up your AGA's enamel coatings and hot plates immediately after spills, they will eventually get messy.

Also, at some point, your AGA's cooking compartments will accumulate enough food particles and grease to require thorough cleaning. This thorough cleaning is necessary to ensure the optimal performance and proper hygienic condition of your AGA.

While a dirty oven poses no significant health hazards, it causes inconveniences and could pose some risks, which may include:
• Food poisoning: Too much grime in your oven can make it slow your cooking and render your meals undercooked, leading to food poisoning when consumed.
• Changes in the taste of food: Grease accumulation can cause your oven to emit smoke, which may affect the taste of your food.
• Pollutants: Dirty cookers can release pollutants into your home. Pollutants are generally bad for the health.

We offer the best pricing for our oven cleaning services. Our charges depend on your oven's size, as well as the number and condition of any additional items you'd like us to clean. You can get a more accurate answer by reading our Pricing Policy or reach out to us to Request a Quote.

This depends on how often you use it and the kind of food you cook with it. We recommend deep cleaning every six months. You might need to clean your oven more often if you use it almost every day or if your recipes involve foods that require more grease. It's best to give your oven quick wipes regularly so that deep cleaning becomes easier when it's time.

Upholstery cleaning is the process of cleaning the soft furnishings that are made of cloth in a home. These may include chairs, couch, curtains, sofa, etc.  It requires special know-how and equipment, as upholstery is made of delicate fabric. You can learn more about upholstery cleaning here.

Cleaning your upholstery is important for so many reasons. These reasons may include:

• The improvement of the quality of air in your home
• The elimination of unpleasant odours
• The improvement of your upholstery life span
• It saves you money as your upholstery lasts longer without an urgent need for replacement
• The improvement in the appearance of your home
• The provision of a clean and healthy environment for your home.

Our upholstery cleaning typically involves the following processes:

• Inspecting the fabric to ascertain the fibre type.
• Testing the fabric dyes for colour fastness to determine the safest cleaning procedure.
• Applying a pre-conditioner to loosen the soil for effective extraction.
• Extracting the soil from the fabric, rinsing it, and inspecting it for the best quality.
• Treating spots that don't respond to pre-conditioning and extraction with the right spotting solutions.
• Using air movers to reduce the drying time after cleaning.
• Inspecting the fabric to check for best results.

No, there are no guarantees unless we know what type of stain we are dealing with. While some stains are 100% removable, others aren’t due to certain reasons. Not to worry, we will inspect your chair/sofa/couch and let you know if the stain is removable or not.

It takes between 3-4 hours for your upholstery to dry after cleaning. Fans can reduce drying time as they increase airflow. The weather around the property can also influence the drying time.

Yes, we do! OziClean uses professional and eco-friendly cleaning equipment like the Ashbus Ninja 600 and the Alltec Elite 500. Our equipment makes it easy to remove tough stains, pollutants, dirt, dust and grime from your upholstery. Not only that, we use the best technicians who inspect your upholstery thoroughly before cleaning.

Upholstery cleaning requires gentler handling than carpet cleaning due to the delicate fabric used in upholstery. Also, upholstery cleaning requires less water than carpet cleaning. It's crucial not to use too much water for upholstery cleaning. Using too much water can cause bacteria and mould formation, make the fabric to get soiled quickly in the future, or produce unpleasant odours.

Mattress cleaning helps eliminate dust mites, bugs, stains, bacteria, fungi, dust, body oils, sweat, dead skin, and other allergens from your mattress. This has lots of benefits. Mattress cleaning:

• Improves the air quality in your bedroom
• Eliminates unpleasant odours
• Reduces risks of itching and allergies
• Makes your mattress last longer
• Improves the quality of your sleep

We recommend you use professional mattress cleaning services every 3 – 6 months. However, this does not stop you from cleaning your mattress every week.

It depends on whether we're steam-cleaning or dry-cleaning your mattress. Steam cleaning takes more time than dry cleaning since it takes additional time for the steam to dry. However, it takes us an average of 2 hours to clean a mattress generally.

Our mattress cleaning processes include:

• Pre-inspecting your mattress to discover any areas of specific concern and to determine the best cleaning method.
• Preparing your mattress for vacuuming.
• Vacuuming the entire surface of your mattress, including the sides.
• Steam cleaning or dry cleaning your mattress based on findings from the pre-inspection phase.
• Drying your mattress if it was steamed.
• Final inspection to check for best results.

No, it cannot! However, mattress cleaning eliminates the dust mites, mould, and allergens that trigger allergies and asthma attacks.

Yes. Our mattress cleaning solutions eliminate bed bugs from your mattress and ensure you enjoy better sleep.

It depends on the fabric and type of stain or pollutant to be removed. After steam cleaning, your mattress will need some hours to dry, unlike in dry cleaning where your mattress is ready for use almost immediately after cleaning.

Our curtain cleaning methods ensure that your curtain fabric doesn't shrink. However, some fabrics will shrink irrespective of whether you steam or dry clean them.

Yes, we can remove mould stains from most curtain fabrics. However, we'll need to test your curtain fabric for colour fastness. Our cleansing process fades any mould stain that cannot be removed from your fabric.

This depends on some factors, including the fabric, type of stain to be removed, manufacturer specifications, and whether there are any embroidery or special detailing on the fabric. We always inspect your curtain fabric to determine the best cleaning method for your curtain.

Yes! If required, we can deliver an on-site curtain cleaning service to the highest possible standard.

No. We preserve your curtains' appearance while whitening the whites and brightening the colours.

Yes, you can! However, the problem with removing mould this way is that you risk removing the colours from the curtain fabric. You can also cause irreparable damage to the fabric if you leave the cleaning spray to dry on the curtain.

Yes, we can! Not only that, we can remove smoke smell (from a fire), nicotine stains, road film, greasy hand marks and kitchen grease from your curtain. If you need any other stain not mentioned here, please Contact Us to find out.