The present terms and conditions are a contract between the Client and OziClean ltd. prior booking of any services through the website, email or telephone and the use of our services constitutes an acceptance of the agreement .
The Client must provide an accurate description of the items needs cleaning . If the information provided to OziClean ltd. is incomplete or inaccurate , OziClean ltd. has the rights to make changes in the price on the same day of the service .
When the client requesting online quote , to answer in full the questions on the form and add all relevant information for the item / s needs cleaning . If not given in full our customer service team will contact the customer back via preferred / selected way , to obtain the information needed to enable OziClean ltd. to provide the Client with the best correct price for the service .
The Client must provide to OziClean ltd. technicians access to parking , running water and electricity to complete the service.
In case the client property is a flat in a high building ,must be aware that if the building does not have a lift OziClean ltd. technicians will not be able to carry all carpet cleaning equipment to the flat if more than three flights of stairs. The Client must be aware that for health and safety reasons OziClean ltd. technicians will not attend properties with metal stairs.
If the Client require carpet / upholstery cleaning should empty as much as possible the room/s to enable OziClean ltd. team to clean all carpet as well as to hoover all areas thoroughly on the day of the service prior to the technician arrival.
For health and safety reason OziClean ltd. technicians will not be moving any furniture around the client property .
Prior to the booking a confirmation email or text message will be send to the Client.
The Client must notify OziClean ltd. at least 24 hours prior the appointment if they wish to cancel or reschedule the booked service.
OziClean ltd. customer service team is very friendly and can understand that there may be cases and events beyond the Client control that may occur and short notice may be given ( emergency accidents, illness ,acts of God ect ) . In these cases the customer is to inform OziClean ltd. as soon as possible by phone call or email to enable them to re book reschedule the service.
Failing to provide any notice of cancellation or not present at the property to let OziClean ltd. technicians in the Client agree to pay the minimum cancellation fee of £50.
OziClean ltd. must not be accused of cancellation in the event of :
The Client must be present at the beginning and at the end of any service booked with OziClean ltd.. The Client must give access to the property , by present at the technician pre work inspections ( discovering any faults , damages prior their work) and respectively after service to inspect the final result after cleaning . If there are any corrections to be made , it must discussed and done on the same day and time of the service.
When Client believes that OziClean ltd. has not provided the expected high standard of cleaning it must be reported as soon as possible , but not late than 24 hrs after the service.
A complaint can be made over the phone or by email provided on the website. It may takes up to seven days before OziClean ltd. respond to a complaint. If OziClean cannot respond to this compatible within these seven days, the customer will be refunded 30% of the price of the service if there are irrefutable evidence - e.g photos.
Upon completion of the service the Client must inspect the final result.
If the Client is not satisfied , OziClean ltd. will reclean the areas / items ( either missed or not up to the standard ) . During the re clean the Client must be present at all times.
An additional charge of £50 more will be applied if the re clean was not due to OziClean fault.
OziClean ltd. comply with the GDPR gov UK law.
OziClean ltd. does not store / share any customer data ( bank details ,addresses , Client names, contact numbers ect ) with any third parties! Anyone using the customer data strictly follow the rules called DATA PROTECTION PRINCIPLES.
OziClean ltd. customer service team are certified and comply with the law of using the customer data information: fairly , lawfully , transparently and secure.
The customer must pay for any service due upon completion of the job.
OziClean ltd. has options for the client to make payments secure : Online via Stripe, by cash, credit/debit card at the same day and time of the service as we use SUMUP card readers which are contactless also or by bank transfer .
When the client choice is a bank transfer the payment must be made 24 hours prior to the service.
The size ,the quantity , the condition of the items needs cleaning , as well as the location can play a role.
All items prices and services are available at the OziClean ltd. website and the price list.
By all means if the client does not provide accurate and full information during the request or booking of the service ,additional charges may apply on the day of the service or the price may be reduced.
Congestion / ULEZ charges will be added to the client invoice / pricing if applicable .
OziClean ltd. reserves the rights to make any changes to any point of this terms and conditions . By booking any service with OziClean ltd. by telephone , email , website the client agrees with all company terms and conditions.
Last change: 05/01/2022